From policy chaos to clear, cohort based debugging with Halon Engage

Email delivery is critical, but understanding why delivery issues happen is even more crucial. At Halon, we've taken a hard look at the day-to-day workflows of operations and deliverability teams and reimagined how Delivery Insights can work for them. 

The result? A sleeker, smarter, and far more actionable experience that puts clarity and control in your hands.

What's new in Delivery Insights?

1. A dedicated home for Delivery Insights

Delivery Insights now has its own section in the UI. Previously buried within the queue section, it's now front and center, making it easier to access, filter, and act on delivery issues without jumping around.

2. Cohort based debugging made visual

Our biggest evolution is the ability to view messages through the lens of policy cohorts. Whether it's transport ID, job ID, local IP + grouping, or tenant ID, you can now:

• Instantly visualize queue distribution by cohort

• Identify and fix bottlenecks in seconds

• Understand the breakdown of stuck vs. flowing traffic

3. Policy visibility: No more guesswork

One of the biggest pain points was understanding which policy was being applied when multiple overlaps existed. The new interface:

• Shows only the fields that match configured policies
• Visualizes active and default policies clearly
• Supports wildcard defaults and overlapping scopes with clarity

4. Backoff visibility and real time overrides

You can now:

• Instantly identify which queues are in backoff

• Differentiate between active and deferred messages

• Use a toggle to view top queues with or only in backoff

• Remove backoff policy temporarily to free up delivery, right from the web-based UI

5. Top queues, now with actionable insights

The redesigned Top Queues view lets you:

• Slice data by job ID, transport ID, local IP, etc.
• See historical trends over the past 24h, 7 days or even more
• Quickly drill into a specific queue and trigger delivery insights
  
  

6. Saved views = Saved time

Power users can now save default views (e.g., always show local IP + grouping, backoff only), allowing teams to start their day with the right filters already in place.  Set default page views to show you the exact data you need to see every time, no need to play with filters and columns each time you navigate to a page.

Why it matters

Whether you're managing 10 queues or 10,000, the new Delivery Insights helps you:

• Reduce time to diagnosis

• Faster time to resolution based on clear, actionable data

• Take proactive action on problem segments for automated resolution

• Understand historical behavior to prevent future issues

This is just the beginning. We're already working on a new set of solutions that will dramatically help traffic shaping and sending IP warmups.

Ready to explore?

If you're already using Halon Engage, the new Delivery Insights is live and available in your environment. Check it out, build a saved view, and let us know what you think!

Want a walkthrough? Book a demo with our team and we’ll guide you through the new features.

Stay tuned for more improvements. As always, your feedback shapes our roadmap.