San Francisco, USA | Zendesk, a world-class customer service software and sales CRM, has partnered with Halon, the global leader in email infrastructure, to further strengthen their customer service offering. By equipping Zendesk with the tools to stay ahead of the curve, the partnership introduces fresh and innovative email functionalities that meet evolving market demands, positioning the company for significant growth and expansion.
The transition to Halon Engage wasn't just about achieving operational efficiency; it was a strategic move to secure a solution that could adapt and grow alongside Zendesk. By moving to Halon, Zendesk was able to put challenges such as scalability issues, delays in feature deployment, and high maintenance costs behind. With Halon's robust solution, Zendesk can now focus on product enhancements and rapid development, specifically for email functionalities. This agility will allow Zendesk to deliver features to market faster, ultimately resulting in a superior customer experience. Satisfied customers, in turn, translate to strategic growth for Zendesk.
"By partnering with Halon, we've gained a powerful and adaptable email solution," said Jonathan Wilson, Senior Director, Engineering at Zendesk. "This move gives us the control and flexibility we need to streamline operations, expedite email feature development, and ultimately deliver a best-in-class customer experience."
Anders Långsved, CEO of Halon, commented on the partnership, "Our collaboration with Zendesk exemplifies Halon's commitment to provide highly scalable and efficient email solutions that cater to the specific needs of our clients. With Halon Engage's robust capabilities, Zendesk can now leverage a more insightful email system, purpose-built for the demands of modern customer service environments. This enhanced platform will empower Zendesk to not only streamline email operations but also accelerate product development cycles for new email features, ultimately enabling them to deliver a superior customer experience and achieve their strategic growth objectives.”
About Zendesk
Zendesk is on a mission to enable exceptional service for individuals globally. As an industry leader in customer experiences, the company assists businesses in integrating advanced AI agents, workflow automation, and human agents to benefit their customers and employees. Through its software and expertise, Zendesk helps organizations deliver services that not only increase customer loyalty but also drive revenue, all while reducing costs.
About Halon
Founded in 2010 in Gothenburg, Sweden, Halon is on a mission to empower service providers to control and maximize email - the world’s most important means of digital communication. At Halon, we recognize the value email brings to your business. That’s why we are committed to driving continuous innovation to ensure your success. With Halon, you get the leading email infrastructure plus the best team in the space of email. For more information, visit https://halon.io
Media Contact: For all media inquiries, please contact Anders Långsved, Chief Executive Officer, at anders.langsved@halon.io