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KPN accelerates time-to-market with Halon

KPN is the largest telecommunications and IT service provider in the Netherlands. By utilizing Halon, KPN’s email platform is now able to match the market’s pace and stay competitive with other major players in the market. But that’s not all. Read on to find out more.

Problem

Email is not simply a means of communication for KPN. It is a crucial part of the solutions they offer. 

In recent years, increased competition and rapid development in the email service space have posed challenges in delivering an attractive email service. Digital transformation alone places a high-demand for robust information security and privacy measures. 

Martijn Thie, IT Manager at KPN, says:

 “As the largest ISP in the Netherlands, we believe in connecting people and enabling them to communicate with the world around them. We, therefore, aim to provide rich, secure email as a part of our portfolio. This became increasingly challenging as a result of the rapidly changing environment and increasingly sophisticated threats”.

The email infrastructure that KPN was using in the past required significant amounts of customization and development for it to work. As a result, keeping up with competition from other email service providers became costly and time-consuming. As they were exploring options, they needed to consider a multitude of options.

“We were going to overhaul a very large platform and therefore needed a partner we could rely on - one that was willing to engage”.

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Solution

When searching for a new email infrastructure, KPN needed:

  • Full flexibility with a rich set of capabilities and ready-made components

  • Development of differentiated services without writing all the code from scratch or reinventing the wheel

  • Reduction in development, maintenance, and support costs.

In Halon, they found a solution that fulfilled those requirements. With Halon’s email-specific scripting language and comprehensive feature library, they could now go to market with new functionality in weeks rather than months. 

In Halon, we have found a great partner. They are not just delivering their software, but they’re really keen on working together. Halon is the most flexible, sophisticated, and easy-to-manage email infrastructure out there.

Martijn Thie, Kpn

Results

The implementation of Halon marked a significant turning point for KPN. Not only is it a technical upgrade; it is also a strategic move that redefines how KPN allocates resources and approaches innovation in a highly competitive email industry. 

“Implementing the whole Halon email infrastructure didn’t take longer than the implementation of a single small feature in the old system”. 

Since implementing Halon, KPN has managed to optimize its workforce and resource allocation, therefore redirecting their efforts toward innovation and enhancing their competitiveness in the market. The newfound agility in their email platform enabled them to adapt to the dynamic market landscape quickly.

As a result of this strategic shift, KPN's email platform is more powerful and is now able to keep pace with the rapidly changing market demands and customer expectations. This agility and adaptability are crucial in the digital age, where staying competitive with major players in the industry demands constant evolution and innovation.