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Halon achieves market-leading NPS® score of 75


At Halon, we're all about client obsession and dedication to delivering exceptional value and service to our clients (and email, of course). We're constantly striving to improve our services to ensure our clients get what we promise them - leading email infrastructure solutions. That's why we're so proud of our NPS score of 75. 

The creators of the NPS metric, Bain & Company, say that an NPS score above 50 is amazing. A score between 71-100 is the Holy Grail of NPS, and rarely attainable. A company with a score in this range is considered to be among the absolute best in their industry.

But hey, don't just take our word for it - check out what some of our happy clients have to say below! The feedback from our valued clients revolves around three key aspects: flexibility, reliability, and exceptional support.

Halon's NPS


Top 15 reasons why our clients love us (in their own words)

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quote-icon-sp  Flexibility

"Perfect balance of warranties and flexibility. From one side we have the usual benefits of a commercial product like regular patches, 24/7 support, and general stability, but on the other hand, we have flexibility which makes Halon unique. The scripting engine allows you to do any tricks in mail processing and the API allows you to extend it with anything you want. When other products pretend to be like plug-and-play solutions keeping mail processing behind fancy interfaces, Halon feels like a solution without limits. With HSL and its APIs, it easily integrates into any architecture. Halon allows you to create everything you need yourself."

"If you can imagine it, it can be done in Halon. Halon are constantly improving what is already a market-leading solution."

"The product is very robust, configurable, and easy to set up and maintain. Additionally, the customer support and commitment have been excellent."

'Stable, flexible, and highly performant - backed up by some of the best support you can find in the industry.'

quote-icon-sp  Reliability

"It’s an extremely stable, reliable, high-performing, and flexible product."

"Product works great and whenever there's been an issue, bug or we need help we always get a quick response and solution."

"The product is sophisticated, and everything is already there when we want to do it."

"Easy to use and very modular to add new external features."

"Rock solid performance, stable, easy to upgrade and with excellent support."

"I feel like part of the family. Halon actually cares about my success and the solution is maturing in a way that makes it more powerful and hopefully easier to manage."

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quote-icon-sp  Exceptional support

"It feels like working with teammates rather than with a different company."

"Fantastic on-boarding experience, professional and knowledgeable team. Always excellent support without having to go through multiple hops to get it."

"Good product and most importantly: Fast, good and accurate support, worth every penny!"

"Halon is a service-minded company providing a very high quality solution. Their staff is skilled, and willing to help with even the most smallest issues. I'd trust Halon with our e-mail any day of the week and twice on Sundays. Halon's solution is more than just an anti-spam platform. For us, as an ISP since 1998, it's been more like a Swiss Army knife for e-mail management."

"Excellent technical support, and you are treated as a customer."

We’re always here to make sure you have the best email experience possible. Want to see what all the fuss is about? Reach out to our team today.

What is NPS?

The Net Promoter Score is a widely used customer satisfaction benchmark that gauges how likely customers are to recommend a company’s products or services to others. Customers are asked to rate their likelihood of recommending the company on a scale from 0 to 10. Based on their responses, customers are categorized into three groups:

Promoters (9-10): Loyal enthusiasts who will keep buying and refer others, fueling growth.

Passives (7-8): Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

Detractors (0-6): Unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. This gives a score ranging from -100 to 100, which reflects the overall customer sentiment towards the company.graph-1
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.