DuoCircle cuts customer response time to minutes

Headquartered in San Diego, California, USA, DuoCircle provides over 170,000 global customers with a next generation software platform. With a challenging legacy email structure, DuoCircle needed to migrate to a platform that provided a simple and easy to use format. Keep reading to find out more. 

Problem

DuoCircle was challenged with migrating Dyn’s legacy email structure to provide simpler and easy-to-use configuration files, reducing hardware hosting costs and ensuring better customer satisfaction. DuoCircle CEO, Brad Slavin says:

‘We wanted to migrate our spam filter from Spam Assassin to ASSP. We were using 70 Amazon instances and the server hosting bill was well over $20K/month. In addition, we were experiencing difficulties in delivering emails to customers. Even though we are a Linux and FreeBSD based shop we were open to evaluating a commercial email platform that was scalable, cost effective and would enable us to continue as a service provider to our customers.

We researched many email security and delivery platforms against our requirements including Cyren software and over 20 of their partners. That’s when we found Halon.

Solution

In the process of finding the right solution, DuoCircle researched many email security and delivery platforms to find a match between their requirements and what these email platforms could offer. That’s when they found Halon. They conducted a proof of concept with Halon and selected them based on their wide range of features including:
  • Attractive licensing model
  • Excellent support
  • Easy upgrade path
  • Reliable and scalable architecture that eliminated inconsistencies
  • Quarantine
  • End-user logging for customers
  • Message replay
  • Enabling DuoCircle to continue as a service provider

‘We conducted a proof of concept with Halon and selected it based on a wide range of features including: the attractive licensing model, excellent support, easy upgrade path, reliable and scalable architecture that eliminated inconsistencies, key features such as quarantine, end user logging for customers, message replay and for enabling DuoCircle to continue as a service provider.’

Brad Slavin, DUOCIRCLE

Results

Since DuoCircle chose to partner with Halon, they have seen a reduction in operating expenses by 30%.

‘By migrating the legacy Dyn email infrastructure to the next generation Halon email platform, we reduced the number of servers required for hosting that helped save operational costs by 30%.'

DuoCircle also saw a reduction in time to manage the network by 90%.

‘The Halon email platform enabled DuoCircle to reduce the time to manage the network by 90%. DuoCircle was able to leverage existing resources to provide 24X7 support that helped reduce the number of customer help desk tickets.’

Finally, DuoCircle saw an improvement in customer response time to minutes from hours.

‘Halon’s platform helped reduce workload on the DuoCircle network which improved the response time to customer billing issues to minutes from hours it took under the legacy Dyn infrastructure.’