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Post | May 30, 2024

Halon announces impressive NPS® survey results: score increases to 75

We're thrilled to announce the results of our latest Net Promoter Score (NPS) survey: an outstanding score of 75. This marks a substantial rise from the previous, already very strong, result of 70, showcasing the company’s ongoing commitment to customer satisfaction.

Halon’s score is a testament to the high value the two solutions, Halon Engage and Halon Protect, provide to its clients.

Client appreciation for Halon’s Engage & Protect solutions

The customer responses in the survey were centered around three key aspects that clients value the most: flexibility, reliability, and exceptional support.

Flexibility

Clients value the adaptability of Halon’s offerings, which can easily be tailored to meet their unique needs and requirements.

From one side we have the usual benefits of commercial products like regular patches, 24/7 support, and general stability, but on the other side we have flexibility which makes Halon unique. Halon’s scripting engine allows us to do any tricks in email processing and their API allows us to extend Halon with anything we want” said one client. “If you can imagine it, it can be done in Halon” said one customer.

Reliability

Clients consistently praise Halon for providing dependable and robust solutions that they can rely on without any issues.

It’s an extremely stable, reliable, high performing and flexible product,” remarked another satisfied client.

Exceptional support

Throughout the responses, Halon’s expert team and service was a highlight, going far beyond just answering questions in a timely manner.

It feels like working with teammates rather than with a different company” shared a happy customer. “I feel like part of the family” and “The team is responsive, understanding, and helpful at all times” said another one.

Here's what Halon Protect brings to the table for mailbox providers

  • Adaptability: As we've seen, spam continues to evolve, and no single technology can be a silver bullet. Halon Protect offers the flexibility to combat ever-evolving spam with a multi-layered defense system. Mailbox providers can add or remove filters as needed to stay ahead of the curve.
  • Granular control: Halon Protect empowers administrators and postmasters with granular visibility into email traffic. This allows them to analyze spam behavior, fine-tune filtering rules, and easily control the entire filtering process.

Halon has built its solution with the ever-changing nature of spam in mind. Halon Protect isn't just equipped to handle today's spam problems; it's designed to be adaptive enough to tackle tomorrow's threats as well.

Anders Berggren, co-founder and Chief Product Officer of Halon, says: “These results, and the client testimonials in particular, mean more to me than what words can describe. Our recent score reflects Halon’s client obsession and dedication to delivering exceptional value and service to our clients. The team has worked tirelessly to ensure that we not only meet but exceed customer expectations, and this feedback reinforces that we are on the right track.”

Halon attributes this success to its innovative solutions, a customer-centric approach, and continuous improvement initiatives. The company remains committed to further enhancing its offerings and delivering to the highest standards possible.

“We would like to extend our heartfelt thanks to our clients for their trust and feedback,” added CEO Anders Långsved. “This achievement would not have been possible without their support. We are more motivated than ever to continue striving for our clients’ success.”

Understanding NPS

The Net Promoter Score is a widely used customer satisfaction benchmark that gauges how likely customers are to recommend a company’s products or services to others. Customers are asked to rate their likelihood of recommending the company on a scale from 0 to 10. Based on their responses, customers are categorized into three groups:

Promoters (9-10): Loyal enthusiasts who will keep buying and refer others, fueling growth.

Passives (7-8): Satisfied but unenthusiastic customers who are vulnerable to competitive offerings.

Detractors (0-6): Unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. This gives a score ranging from -100 to 100, which reflects the overall customer sentiment towards the company.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.